​ How do I know if I am now eligible to choose my electricity provider? OEM for Home "If you are a home or business consumer within Jurong with postal codes starting with 60 to 64, you can start buying electricity plans from Sembcorp now. Sign uphereif you are a home consumer. Sign uphereif you are a b?usiness consumer whose monthly bill size is less than $400/month Contact us here if you are a business consumer whose monthly bill size is more than $400/month If you are a business consumer outside of Jurong, you are eligible to purchase electricity plans from Sembcorp if  your monthly consumption is more than 2,000 kWh (monthly bill size of more than $400), you can contact us to get a quote. For home consumers outside of Jurong not in the above cateogry, we look forward to serving you during the full launch of OEM in the second half of 2018.??" Will there be disruptions to my electricity supply if I switch electricity provider? OEM for Home "No, you will not experience any electricity disruptions to your supply premise when you switch electricity retailer. This is because the process is seamless and purely administrative for Home consumers.?" Why is it not possible for me to sign up online? OEM for Home"?You will not be able to sign up online if your residence does not fall within the indicated area for the soft launch of Open Electricity Market.? Currently, only homeowners in Jurong with posta???l codes starting with 60 to 64 would be able to buy electricity plans from Sembcorp now.???" How can I check my bill? Billing "Your monthly bill and your payment due date will be sent to you via email.  You can also login to your account via? ?? www.SembcorpPower.com or alternatively, download our Sembcorp Power App to get an overview on your bills and outstanding balance.???" Where can I get a copy of the GIRO application form? Billing "You can download a copy of the GIRO application ?here??.????" How much is the late payment charge? Billing "?The late payment charge for a home account is $5.35 (incl GST). " How do I pay my bills? Billing "??You can pay your bills: By GIRO ??Interbank GIRO form can be downloaded from here?.By credit card? Choose recurring credit card payment during sign up so that your monthly bill will be automatically charged to your credit card on its due date. At AXS stations You can pay with cashcard, NETS, and selected credit cards at AXS stations.???" Why are my actual savings different from what you advertised? Billing The estimated savings advertised are based on assumptions of consumption and electricity rates at that point in time. The actual amount you save will depend on your actual consumption and the prevailing electricity rates (where applicable). Who should I contact for billing enquiries? Billing "You may submit your contact details online via the'Let Us C??ontact You'?? page and we will get back to you at your preferred timing.??" What are the advantages of switching to Sembcorp Power? General "? You will enjoy attractive savings on your electricity bill, special rewards and convenient account management." How much security deposit would I have to pay upon sign up with Sembcorp Power? OEM for Home "The Initial Security deposit for residential Premises??:???? Residence Type?? Security Deposit  HDB 1 Room$50 HDB 2 Room$50 HDB 3 Room $50 HDB 4 Room$60 HDB 5 Room $60 HDB Executive / HUDC Flat$90 Condominium / Private Apartment $90 Terrace$120 Semi Detached House$120 Bungalow $200 ? ?? " Will there be disruptions to my electricity supply if I switch electricity provider? General "?No, you will not be experiencing disruptions to your electricity supply when you switch electricity retailer. Thi?s is because the process is purely administrative. ?" Who do I call to report on power interruption or a blackout? General ??You may call SP Group at 1800-7788888 (24 hour hotline) Who will read my meter after I switch to Sembcorp Power? General "??Your meter will still be read by The Market Support Services Licensee (part of SP Services) as it is the sole regulated entity for meter reading services???.? " Do I need to change meter if I were to sign up with Sembcorp Power? General "??For Home consumers, ??it is not necessary for you to change meter to enjoy our services.?? For non-contestable Business consumers who would like to gain contestability, you will need to install a new Advanced Metering Infrastructure (AMI) electricity meter. The installation charge by SP PowerGrid will be at $40/meter (excl GST)." Are there additional charges for installing a new meter? General "For non-contestable Business consumers who would like to gain contestability, you will need to install a new Advanced Metering Infrastructure (AMI) electricity meter. The installation charge by SP PowerGrid will be at $40/meter (excl GST)." Does Sembcorp Power charge an administrative fee for switching? General "??No, there is no administrative fee for switching to Sembcorp Power." What are your customer service operating hours? General "?Our customer service hours are from 9am to 5pm, Mondays to Fridays. You can also emailsupport@sembcorp.com and we will get back to you within 3 ?working days.?" How do I redeem my GST Vouchers – U-Save? OEM for Home "???U-Save rebates, which is part of the GST Voucher Scheme introduced by the Singapore Government for eligible residential Customers shall be used to offset your utilities bills. The U-Save rebates will be prioritized to offset non-electricity charges from SP Services, and any remaining amount of the U-Save rebate would be used to offset the electricity charges from the Company." Can I sign up more than one supply premise? General "??Yes, you can sign up for the first premise and add on other premises when you login to your account." Will there be early termination charges? OEM for Home "?Early Termination Charge = Termination rate x Unexpired Month(s) 1) Termin?ation rate for each residence type as shown below: 2) Unexpired month(s) refers to the number of months (inclusive of month at the date of termination) between the Termination Date and the Contract End Date.  Residence Type Termination Rate ($/month)  HDB 1 Room$10HDB 2 Room$15HDB 3 Room$20HDB 4 Room$30HDB 5 Room$35HDB Executive / HUDC Flat$40Condominium / Private Apartment$40Terrace$70Semi Detached House$95Bungalow$200 ?? " How can I update my billing address or my credit card details? About My Account "You can update your details when you login to your account viawww.SembcorpPower.com. " "How do I view my contract, billing, payment and consumption information?" About My Account "You can check your account details when you login to your account viawww.SembcorpPower.com.? " Can I sign up more than one supply premise and have a combined bill? About My Account "Yes, you can sign up for the first premise and add on other premises when you login to your account. Supply contracts signed under one account holder will be under the same bill.???? " What privileges would I get if I sign up with Sembcorp Power? OEM For Businesses "?You will enjoy attractive savings on your electricity bill, special rewards and convenient account manage?ment." How do I know if my business is now eligible to switch electricity provider? OEM For Businesses "?If you are a business owner in Jurong with postal codes starting with 60 to 64, you can start buying electricity plans from Sembcorp now If your monthly consumption is less than 2,000 kWh (monthly bill size of less than $400), you can sign up? online. If your monthly consumption is more than 2,000 kWh (monthly bill size of more than $400), you can contact us to get a quote. If your business is located outside of Jurong area, you can contact us to get a quote.?? ? " How do I request a proposal or a quote from Sembcorp Power? OEM For Businesses "?If you ?are a business owner in Jurong with postal codes starting with 60 to 64, you can start buying electricity plans from Sembcorp now If your monthly consumption is less than 2,000 kWh (monthly bill size of less than $400), you cansign up? online. If your monthly consumption is more than 2,000 kWh (monthly bill size of more than $400), you can contact us to get aquote. If your business is located outside of Jurong area, you can contact us to get a quote.? " Will there be disruptions to my electricity supply if I switch electricity provider? OEM For Businesses "No, you will not experience any electricity disruptions to your supply premise when you switch electricity retailer. This is because the process is seamless and purely administrative.? " "If my business is eligible to switch electricity provider, how long will it take to switch to Sembcorp Power?" OEM For Businesses "If your business is eligible and you have already applied for contestability, to switch to Sembcorp Power, it will requireat least 2 business days (if your current supplier is SP Services) at least 6 business days (if you have already switched out of SP Services)  If your business is eligible but have yet to apply for contestability, it will take about 4 to 6 weeks.? " Who will be doing meter reading after my business switch to Sembcorp Power? OEM For Businesses "The Market Support Services Licensee, part of SP Services Ltd, is the sole regulated entity which provides meter reading services for contestable consumers. Half-hourly meter readings are measured using Advanced Metering Infrastructure (AMI) meter installed by SP Powergrid. For information on meter-related issues, you can visit https://www.mypower.com.sg/faqs/meter-related-issues. " Do I need to change meter for my business? OEM For Businesses "From 1 April 2014, eligible consumers will have their Advanced Metering Infrastructure (AMI) electricity meter installed by SP PowerGrid before approval of their contestability application.  There will be a charge of S$40 for each new meter installed. " How much security deposit would I have to pay upon sign up with Sembcorp Power? OEM For Businesses "?Security Deposit for Small Businesses: $200  Please note that the amount is subject to change.? " Will there be early termination charges? OEM For Businesses "??Early Termination Charges for Small Businesses: Termination Sum = 50% x Average Daily Invoice Amount x Unexpired Term Where: (i) Average Daily Invoice Amount refers to the average of the amount in respect of the electricity invoices issued in the preceding 6 months from the date on which termination notice is given, (ii) Unexpired Term refers to the number of calendar days between the date of termination and the Contract Term End Date." How long does it take for my Sunshine plan to be effective after I signed up with Sembcorp Power? OEM for Home"?If you are currently using an AMI meter, it will take around 6 business days upon approval of the application. However, if you are not on an AMI meter yet, it would take about 30 days for your meter to be changed and for your account to be transferred to Sembcorp Power."